Our history

Infoxchange began in 1988 in a garage in Springvale in Melbourne, Victoria with a $2,000 social-justice grant to identify how to streamline people’s access to crisis accommodation beds. Rather than spend it on a feasability study, the funding was used to establish an electronic accommodation vacancy register.

This was the first foray into improving the efficiency and effectiveness of the direct service delivery system, which led to the birth of Service Seeker.

The Infoxchange Service Seeker is today the largest online community support services directory in Australia. It contains information on over 250,000 services and agencies that are working to improve the welfare and wellbeing of Australians.

Over the past 20 years, Infoxchange has been creating and developing electronic applications to improve people’s experience of direct service delivery and has been at the leading edge of electronic referral and service coordination.

With over 2,000 primary-care practitioners sharing client information in Victoria, NSW and Queensland and around 4,000 referrals pass through the Infoxchange S2S service coordination system each month and the service continues to grow.

The organisation has expanded to include web development and graphic design services, ICT auditing and assesment, and training primarily for the community sector.

Infoxchange is also actively involved in digital inclusion activities aimed at ensuring that all those who wish to access the new technologies can do so irrespective of income, ability or disadvantage.